Refund Policy

This Refund Policy outlines the terms under which refunds may be issued for services or digital goods purchased through Mazoku Legacy (referred to here as "Mazoku"). Our goal is to provide fair and transparent guidelines on refund eligibility and procedures.

By making a purchase through Mazoku, you agree to this Refund Policy and understand the conditions set forth below.

1. Eligibility for Refunds

Refunds may be requested if the product or service does not function as described, or if there was an error in the purchase process. Refunds are only available under specific conditions:

• The item or service was not delivered as promised.
• There was a technical issue with the purchase or usage that could not be resolved by Mazoku support.
• The refund request is made within 14 days of the original purchase date.

2. Non-Refundable Purchases

Certain purchases are non-refundable, including:

• Consumable items or digital goods that were fully delivered and accessed.
• Virtual currencies or in-game items.
• Subscription fees for services that were used during the subscription period.

In situations where a refund is not possible, we will work with you to find an alternative solution.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• Contact our support team at mazokulegacy24@gmail.com with your purchase details.
• Include your transaction ID, purchase date, and a brief explanation of the reason for the refund request.
• Our support team will review your request within 5-7 business days and get back to you with a resolution.

4. Refund Processing

Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method. In cases where a refund to the original method is not possible, we may offer credit or an alternative payment method.

5. Changes to This Refund Policy

We may periodically update this Refund Policy. Please review this page periodically to stay informed of any changes. Your continued use of our services after any modifications constitutes your acknowledgment of the updated policy.